Frequently Asked Questions
Everything you need to know about your Altec Lansing audio experience.
How do I pair my Altec Lansing speaker with my Bluetooth device?
To pair your device, turn on the speaker and it will automatically enter pairing mode (indicated by a flashing blue LED). Open the Bluetooth settings on your smartphone or tablet, select your Altec Lansing model from the list, and once connected, the light will turn solid blue.
What is the 'Everything Proof' rating on Altec Lansing products?
Most of our outdoor speakers feature an IP67 rating, meaning they are 'Everything Proof'. They are fully waterproof, shockproof, snowproof, and even float in water, making them perfect for any environment.
What is your return policy for items purchased directly from the store?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
How long does shipping take for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
Do Altec Lansing products come with a warranty?
Yes, all our electronic products come with a 12-month limited warranty that covers manufacturing defects. This warranty does not cover damage caused by misuse or unauthorized modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.