Returns & Exchanges Policy
At Altec Lansing, we stand behind the quality of our audio products and offer a 30-day return policy for items in their original packaging. If you are not completely satisfied with your purchase, we are here to help ensure you find the perfect sound solution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare Your Package
Securely pack your Altec Lansing device, including all original cables, manuals, and accessories, in the original product box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing